At Yannis Stamps, we want our customers to be fully satisfied with their purchases. This Returns & Refund Policy outlines the terms and conditions under which returns and refunds are accepted. By shopping with us, you agree to the policy described below.
Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items such as personalized or custom-made products may not be eligible for return unless they are defective or damaged.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds may take 7–14 business days to process after approval.
Exchanges
We only replace items if they are defective, damaged, or incorrectly sent. If you need an exchange for the same item, please contact us at [email protected] with your order details.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
Return Process
- Contact us at [email protected] with your order number, details of the product, and the reason for return.
- Our support team will guide you through the return instructions.
- You will be responsible for shipping costs related to the return, unless the return is due to our error (wrong or defective item).
Late or Missing Refunds
If you haven’t received your refund after the stated period:
- First, check your bank account again.
- Then contact your bank, as processing times may vary.
- If you still have not received your refund, please contact us at [email protected].
Contact Us
For any questions regarding our Returns & Refund Policy, please reach out to us at:
Email: [email protected]
Watercolor Birds Note Cards (Stationery)